Refund & Replacement Policy

Customer satisfaction is our top priority at Alwsam.

• Replacements: If you receive a damaged, defective, or incorrect item, you may request a replacement within 30 days of delivery. Please email us with your order number and photo/video proof of the issue.

• Exclusions: Requests submitted after 30 days or items damaged due to misuse/alteration are not eligible for replacement.

• Refunds: As a general policy, delivered orders are non-refundable unless approved under special exceptions or required by applicable law.